The 10-point checklist before you buy any smart switch

Ten checks before ordering: board fit, circuits, neutral, fan type, heavy loads, two-way control, network, finish, warranty and installation.

Quick answer: Match the exact model to your board, circuits and appliances before choosing the finish. Use these ten checks to compare products and obtain a complete estimate.

1. Board fit

Record plate size, box dimensions and depth. TouchX M formats describe the plate, not its switch count. For Mosaic Pro, confirm the exact compatible plate series.

2. Independent circuits

List the light circuits, fans, ACs, geysers and sockets controlled by each board. Count circuits separately from bulbs.

3. Wiring and neutral

Have an electrician check conductor requirements, condition and space for safe connections. A requirement for additional electrical work should be assessed, not automatically dismissed.

4. Fan type

State conventional or BLDC. A conventional fan dimmer does not regulate BLDC speed. Confirm any alternative against the exact fan.

5. Heavy-duty loads

Check ratings and starting current for ACs, geysers and other appliances. Ask whether additional switching equipment is required.

6. Two-way operation

Mark circuits controlled from two positions, especially entrance and bedside boards. Confirm supported models and wiring for both positions.

7. Network and offline behaviour

Ask whether the model uses Wi-Fi or a compatible hub. Check wall control, local app access, remote access and schedule behaviour separately.

8. Finish and symbols

Confirm the colour and printed layout before ordering. TouchX icons cannot be redrawn in the app and do not add hardware capabilities.

9. Warranty and service

Request terms for the actual product. The owner-confirmed five-year service warranty applies to magnetic TouchX panels; do not assume it covers every product or accessory. Confirm support in your location.

10. Complete installation price

Request model numbers, quantities, GST treatment, installation, wiring, delivery and accessories. Check any recurring app service charges separately. Use the cost guide and request a Tixa consultation for unresolved items.

Plan your next step

Use the Tixa room quotation builder to list your rooms and controls. Tixa will confirm the selected models, compatibility, current prices and installation scope before an order.

Written by the Tixa team. Updated 17 October 2026. Product features depend on the selected model and setup.