YOUR HOME. YOUR RULES.Talk to Tixa on WhatsApp ↗
Home / Support
TIXA / SUPPORT

A little guidance.
Everything in reach.

Find the right installation diagram, learn your app controls, or get help from Tixa. Choose your device before following a guide.

Installation guides ↗Choose your device and download its diagram.Video tutorials ↗Watch setup, app controls and troubleshooting.WhatsApp support ↗Share your model, issue and a useful photo.
TIXA / INSTALLATION

Your device. The right guide.

Choose your device family and model to find installation diagrams, setup guides and manuals. View them here, zoom in or download a PDF. Each guide explains the models and steps it covers.

Watch setup videos ↓Customer & installer handbook ↓

Loading 2M guides…

TIXA / VIDEO TUTORIALS

Watch. Set up. Get started.

26 tutorials from Tixa Smart on YouTube. Choose a topic and video below. Older videos may show a different app layout or device version; check the model before following installation steps.

Use local-network control for compatible devices when internet access is unavailable. Your phone and supported devices must remain connected to the home Wi-Fi; remote access and cloud features may be unavailable.

Watch on YouTube ↗Visit our channel ↗
Fan compatibility

Speed control is for conventional fans only. BLDC fans support ON/OFF switching only, without panel speed control.

For qualified installers. Isolate power before wiring. Match the exact model, terminal markings and supply arrangement. These diagrams and manuals are model-specific; contact Tixa if a label or connection differs from your device. Setup guides do not replace a matching wiring diagram. Two-way wiring applies only to models that support it.

Need installation help? WhatsApp Tixa ↗
WARRANTY & SUPPORT

Let’s get it sorted.

  • Products other than TouchX and curtains: 1-year warranty.
  • Curtains: 3-year warranty.
  • TouchX: confirm the applicable coverage in your quotation or invoice.

For warranty help, send your model, purchase details and a description of the issue on WhatsApp. We’ll help you with the next step. Keep passwords and verification codes private.

Message Tixa on WhatsApp
TIXA / CUSTOMER & INSTALLER HANDBOOK

A clear plan. A smarter home.

One place for planning, product compatibility, installation, handover and support. Choose a topic below to get started.

The agreed quotation and the exact device instructions define your project’s scope.

Message Tixa on WhatsApp ↗Installation guides ↑Setup videos ↑Plan your room ↗
01 · Start with your space

A clear brief makes choosing the right controls easier.

Your project brief

  • Share the location, room list and whether this is a new installation or an existing home.
  • List what you want to control: lights, conventional fans, heavy-duty appliances, curtains, access or other devices.
  • Share photographs of the existing switch plates and visible product labels. Leave opening switchboards to a qualified installer.
  • Tell us your preferred finishes, plate brand, app or voice requirements, budget range and intended installation date.
  • Nominate one person to approve the configuration and any changes.

Before approving a quote

  • Check model names, quantities, finishes, plate compatibility and the circuits each device will control.
  • Check whether installation, accessories, app setup and any required controllers are included or separately priced.
  • Record any exclusions, site work and warranty wording in the agreed quotation or invoice.
02 · From enquiry to handover

A shared checklist for the customer, Tixa and the installer.

1 · Review the requirements

  • Use the project brief to identify suitable products. Have the installer check site wiring, load compatibility, switchboard space and the exact plate series.

2 · Agree the scope

  • Confirm the quotation, configuration and responsibilities before work begins. Record any later change and its cost or timing impact before proceeding.

3 · Prepare the site

  • Arrange access and a suitable installation time. Have the correct products, model-specific diagrams and the relevant network available.

4 · Install and configure

  • A qualified installer completes the electrical work using the exact device instructions. Configure supported app and voice features after installation checks.

5 · Test and hand over

  • Test each agreed function, record any unresolved items and show the customer how to use the controls and find support.
03 · Make responsibilities clear

Confirm who owns each step for your particular project.

Customer or project owner

  • Approve the product schedule and changes, arrange site access and identify the person who will own the app account.
  • Enter passwords and account verification codes privately.

Qualified electrician / installer

  • Verify the site conditions, device ratings and correct wiring diagram; complete installation and electrical checks.
  • Confirm any wiring changes or switchboard work needed before installation.

Tixa contact

  • Coordinate product selection and the agreed scope, provide available model-specific resources and identify questions that need technical confirmation.

Architect or interior designer, when involved

  • Coordinate locations, finishes, plate selection and furniture or curtain clearances with the customer and installer.
04 · Choose the right combination

Practical notes for choosing your Tixa devices.

Modular touch switches

  • Vpro fits Vihaan plates; Rpro fits Roma plates. Confirm the exact compatible plate series.
  • Each smart module occupies 2M: one fits 2M, two fit 4M and four fit 8M. Module space is different from the number of touch controls.
  • Compatible manual switches, sockets and other accessories from the plate brand can share the board.

Retrofits

  • Pro / LPF 1-switch: one normal OR one heavy-duty switch.
  • Pro / LPF 2-switch: one normal + one heavy-duty; 4-switch: three normal + one heavy-duty; 6-switch: five normal + one heavy-duty.
  • Nexa is for normal switch loads. Confirm the actual appliance load and the rating of the supplied device.

Fans

  • Fan speed control is for conventional induction fans. BLDC fans use compatible ON/OFF switching only; do not connect them to a fan-speed output.

Curtains and access automation

  • The curtain motor kit includes accessories and a remote, without fabric.
  • For app and voice control, include the compatible Pulse / curtain controller in the quote.
  • For gate motors and boom barriers, contact Tixa for the configuration and compatibility details before selecting a controller.

App and voice

  • Confirm which functions are supported by the exact device and selected voice platform. BLE-only access and remote access are different capabilities.
05 · Before installation

Use the guide for the exact model and hardware revision.

Installer checklist

  • Match the product label, terminal markings, load type and rating to the intended circuit.
  • Check neutral availability, switchboard space and plate fit where relevant.
  • Isolate and verify the supply is off before opening a switchboard or changing wiring.
  • Use the correct model-specific connection drawing. A setup video or app guide does not replace a wiring diagram.
  • If a terminal marking or drawing is unclear, obtain confirmation before connecting the device.

App setup checklist

  • Have the customer’s phone, app account and suitable network available. Follow the selected model’s network requirements.
  • Let the customer enter Wi-Fi passwords and verification codes privately.
  • Use clear room and appliance names. Enable only the access and integrations agreed with the customer.
06 · Leave with everything working

Complete this checklist together and record anything still open.

Function checks

  • Test each installed circuit using its relevant touch or manual control.
  • Test app control, supported voice commands and agreed scenes where included.
  • For conventional fans, check the supported speed controls. For BLDC fans, test compatible ON/OFF switching only.
  • For curtains, test the remote and any included app or voice control.

Customer handover

  • Explain normal operation and show where to find the matching installation and setup guides.
  • Confirm account ownership and review any installer access that is no longer needed.
  • Keep the final product list, model references, invoice and applicable warranty information together.
  • Record unfinished items with an owner and an agreed next update.
07 · Support starts on WhatsApp

Send the details once so the issue is easier to understand.

What to include

  • Your name, project location and room or device affected.
  • Model reference, purchase or installation date if available, and a photograph of the accessible label.
  • What happens, when it started and whether manual control, app control or both are affected.
  • A screenshot of the app message or a short video, if useful. Never send passwords or one-time codes.

Warranty summary

  • Products other than TouchX and curtains: 1-year warranty.
  • Curtains: 3-year warranty.
  • TouchX: confirm the applicable service / warranty coverage in the quotation or invoice.
  • For claim eligibility and the next step, contact Tixa with the product and purchase details.

Experience centre

  • Monday–Saturday, 10:00 a.m.–6:00 p.m. Sunday closed.
  • Visits outside these hours may be arranged in advance. Message Tixa to confirm availability.
  • WhatsApp: +91 90848 40848 · Email: tixaautomation@gmail.com

Updated September 2026. This handbook does not replace the wiring diagram, instructions or ratings for the supplied device.

A LITTLE CLARITY

Before you
make the switch.

When does installation time start?

Installation timing is confirmed after site assessment. Any installation estimate starts once products are delivered and the site is ready. It excludes order processing, supplier dispatch and delivery time. Dispatch, delivery and installation dates are confirmed separately.

Can I automate my existing home?

Often, yes. Retrofit controls can work behind compatible existing switchboards. An electrician needs to check wiring, neutral availability, box depth and appliance loads before we confirm the scope.

Do I need Wi-Fi or a hub?

Compatible Wi-Fi products connect to your home network. Zigbee devices require a compatible hub. We confirm the network, hub and power requirements for the exact products in your quotation.

What happens if the internet goes down?

Physical controls remain available. Local app control depends on the device and a working local network. Remote access, voice assistants and cloud-based functions may need an internet connection.

Where can I book an installation?

We arrange installation in Hyderabad. For other cities, contact us about product supply and installation requirements. Availability, delivery and charges are confirmed before you order.

How much will my setup cost?

Your quotation depends on the selected models, switchboard layouts and installation scope. We set out product, delivery and installation charges before you order. Trade pricing is shared directly with eligible business enquiries.