PRIVACY POLICY

Effective Date: 3 September 2026
Last Updated: 3 September 2026

AUTOMAXN TECHNOLOGIES LLP, operating under the brand name TIXA (“TIXA”, “we”, “us”, or “our”), is committed to protecting your privacy and respecting the confidentiality of your personal information.

This Privacy Policy explains how TIXA collects, uses, processes, stores, protects and discloses personal information when you access or use our websites, mobile applications, smart-home products, software, home automation systems, services and other related offerings (collectively, the “Services”).

TIXA provides home automation devices, home automation systems, home automation software and related technology solutions.

This Privacy Policy applies to all TIXA websites, applications, products and Services that link to or refer to this Privacy Policy.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

“Personal Information” means information that identifies you or can reasonably be associated with you, directly or indirectly.

Depending on how you interact with TIXA and which Services you use, we may collect the following categories of information.

1.1 Contact Information

We may collect:

  • Full name

  • Mobile or telephone number

  • Email address

  • Residential or installation address

  • Billing address, where applicable

  • Shipping or delivery address, where applicable

  • Other information you provide when contacting us

1.2 Account Information

If you create or use a TIXA account, we may collect:

  • Name

  • Email address or mobile number

  • Login credentials

  • Account preferences

  • User settings

  • Authentication information

  • Information associated with your TIXA account

You are responsible for maintaining the confidentiality of your account credentials.

1.3 Smart-Home and Device Information

When you use TIXA smart-home products, applications or connected Services, we may process information necessary to provide, maintain and support those Services.

Depending on the product and functionality being used, this may include:

  • Product/device name

  • Device model

  • Device serial number or identification number

  • Device status

  • Device configuration

  • Device connectivity information

  • Automation settings

  • Scene settings

  • Device activity or event information

  • Diagnostic information

  • Information necessary to execute commands or automations

The specific information collected may vary depending on the TIXA product, application and features you use.

We will not collect information through a particular product or feature unless that information is necessary for, or relevant to, the applicable functionality.

The reference policy supplied for this project similarly addresses hardware model/serial information, configuration, activity and usage information.

1.4 Technical and Usage Information

When you use our website or applications, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Operating system

  • Device type

  • Application version

  • Network information

  • Date and time of access

  • Pages or screens visited

  • Features used

  • Diagnostic information

  • Crash or performance information, where applicable

1.5 Communications

If you contact us, we may collect and retain information contained in your communication.

This may include communications through:

  • Email

  • Telephone

  • WhatsApp

  • Website forms

  • Social media

  • Customer support channels

  • Service and installation requests

1.6 Purchase and Transaction Information

Where you purchase products or services from TIXA, we may process information relating to:

  • Products purchased

  • Order details

  • Billing information

  • Delivery information

  • Payment status

  • Warranty claims

  • Returns or replacements

  • Service requests

Where payment processing is performed by an independent payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and terms.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect Personal Information through the following sources.

2.1 Directly From You

We may collect information when you:

  • Visit our website

  • Create an account

  • Use our application

  • Submit an enquiry

  • Request a quotation

  • Purchase a product

  • Request installation

  • Register a product

  • Request customer support

  • Submit a warranty or service request

  • Contact us

  • Subscribe to communications

2.2 Automatically Through Our Services

Certain information may be automatically collected when you use our website, applications or connected Services through cookies, logs and similar technologies.

2.3 From Service Providers

We may receive information from service providers who assist us in operating our website, applications, customer support, analytics, communications and other Services.

2.4 From Third Parties

Where permitted by applicable law, we may receive information from business partners, authorized dealers, installers, service providers or other third parties in connection with providing our Services.

3. HOW WE USE PERSONAL INFORMATION

We may use Personal Information for the following purposes.

3.1 Providing and Operating Our Services

We may use Personal Information to:

  • Provide TIXA products and Services

  • Process enquiries

  • Process orders

  • Arrange delivery

  • Arrange installation

  • Provide customer support

  • Provide after-sales service

  • Process warranty claims

  • Operate TIXA applications

  • Operate connected smart-home systems

  • Authenticate accounts

  • Maintain customer accounts

  • Enable requested product features

3.2 Improving Our Products and Services

We may use information to:

  • Understand how our Services are used

  • Diagnose technical problems

  • Improve product performance

  • Improve application functionality

  • Improve website performance

  • Develop new products and features

  • Improve customer experience

3.3 Communications

We may use your information to communicate with you regarding:

  • Your account

  • Products and orders

  • Installation

  • Service requests

  • Warranty

  • Technical support

  • Important changes to our Services

  • Security matters

  • Other administrative matters

Where permitted by applicable law, we may also send marketing or promotional communications. You may opt out of promotional communications using the unsubscribe mechanism provided or by contacting us.

3.4 Security and Fraud Prevention

We may process information to:

  • Protect our Services

  • Detect unauthorized access

  • Prevent fraud

  • Investigate misuse

  • Protect customers

  • Protect our business and systems

  • Maintain network and information security

3.5 Legal and Regulatory Purposes

We may process information when reasonably necessary to:

  • Comply with applicable laws

  • Comply with tax and accounting requirements

  • Respond to lawful requests from authorities

  • Enforce agreements

  • Protect our legal rights

  • Resolve disputes

  • Prevent unlawful activity

    4. SMART-HOME DEVICE INFORMATION

TIXA provides smart-home products and home automation solutions.

Certain TIXA products may communicate with the TIXA application, cloud infrastructure or other supported systems to enable functionality such as:

  • Remote control

  • Device management

  • Automation

  • Scenes

  • Notifications

  • Device status

  • Diagnostics

  • Technical support

  • Product configuration

Depending on the particular product and feature, information associated with a connected device may be processed to provide these functions.

The information may include device identity, configuration, status, activity or technical information.

The information collected will depend on the particular TIXA product and functionality being used.

5. THIRD-PARTY INTEGRATIONS

Certain TIXA products and Services may support integration with third-party platforms, applications or smart-home ecosystems.

These may include supported services such as:

  • Amazon Alexa

  • Google Home

  • Other third-party smart-home platforms

When you choose to connect a TIXA product or account with a third-party service, information may be exchanged as necessary to provide the requested functionality.

Third-party services are independently operated and may have their own privacy policies and terms. TIXA is not responsible for the privacy practices of third-party services that you choose to use.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our websites and online Services may use cookies and similar technologies.

These technologies may be used to:

  • Operate our website

  • Remember preferences

  • Understand website usage

  • Improve website performance

  • Measure traffic

  • Analyze visitor behavior

  • Improve user experience

  • Support marketing activities, where applicable

Cookies may be placed by TIXA or by third-party service providers acting on our behalf.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. HOW WE SHARE PERSONAL INFORMATION

TIXA does not sell Personal Information as a standalone business activity.

We may share Personal Information where reasonably necessary for providing and operating our Services.

7.1 Service Providers

We may share information with service providers that assist us with:

  • Website hosting

  • Cloud services

  • Application infrastructure

  • Data storage

  • Analytics

  • Customer support

  • Communication services

  • Payment processing

  • Delivery and logistics

  • Installation

  • Technical support

  • Warranty and service

Such providers are expected to process information in accordance with applicable contractual and legal requirements.

7.2 Authorized Dealers, Installers and Service Providers

Where necessary to provide products, installation or after-sales support, we may share relevant information with authorized TIXA dealers, installers, contractors or service providers.

7.3 Third-Party Integrations

If you choose to use a third-party integration, information may be shared with that third party as necessary to provide the integration.

7.4 Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with applicable law

  • Respond to lawful government requests

  • Respond to court orders or legal processes

  • Protect our rights or property

  • Protect the safety of users or others

  • Investigate fraud or unlawful activity

7.5 Business Transactions

If AUTOMAXN TECHNOLOGIES LLP or its assets are involved in a merger, acquisition, restructuring, financing, sale, transfer or other business transaction, Personal Information may be transferred as part of that transaction, subject to applicable law.

8. ANONYMOUS AND AGGREGATED INFORMATION

We may use or share information that has been aggregated, anonymized or otherwise de-identified so that it cannot reasonably be used to identify an individual.

Such information may be used for purposes including:

  • Analytics

  • Research

  • Product improvement

  • Business analysis

  • Service improvement

    9. DATA SECURITY

TIXA takes reasonable technical, administrative and organizational measures designed to protect Personal Information from unauthorized access, alteration, disclosure, loss, misuse or destruction.

These measures may include appropriate access controls, security practices and safeguards appropriate to the nature of the information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect your information, we cannot guarantee absolute security.

10. RETENTION OF PERSONAL INFORMATION

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The period for which information is retained may depend on:

  • The purpose for which it was collected

  • Whether you maintain an account

  • Warranty requirements

  • Service requirements

  • Business requirements

  • Tax and accounting requirements

  • Legal obligations

  • Dispute resolution

  • Enforcement of agreements

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.

11. YOUR PRIVACY RIGHTS AND CHOICES

Depending on applicable law, you may have rights regarding your Personal Information.

These may include the right to:

  • Request access to Personal Information we hold about you

  • Request correction of inaccurate information

  • Request deletion of Personal Information, subject to applicable legal requirements

  • Request information regarding our processing of your Personal Information

  • Withdraw consent where processing is based on consent

  • Opt out of certain marketing communications

  • Request assistance regarding your Personal Information

We may need to verify your identity before processing certain requests.

You may exercise applicable rights by contacting us using the details provided in the Contact Us section.

12. ACCOUNT AND DATA DELETION

If you maintain a TIXA account and wish to request deletion of your account or associated Personal Information, you may contact us using the details provided below.

Please note that certain information may need to be retained where required by law or where reasonably necessary for:

  • Tax and accounting records

  • Warranty records

  • Service records

  • Fraud prevention

  • Security

  • Dispute resolution

  • Legal compliance

  • Enforcement of agreements

Where information is retained for such purposes, it will continue to be handled in accordance with applicable privacy and security requirements.

13. MARKETING COMMUNICATIONS

Where permitted by applicable law, TIXA may send promotional or marketing communications relating to our products, services, offers, events or other activities.

You may opt out of promotional communications at any time by:

  • Using the unsubscribe mechanism included in promotional emails; or

  • Contacting us directly using the contact information provided below.

Opting out of promotional communications will not prevent us from sending necessary non-promotional communications, such as information regarding your account, product, order, installation, service, warranty or security.

14. CHILDREN'S PRIVACY

Our Services are not directed toward children below the applicable age of consent.

We do not knowingly collect Personal Information from children where such collection requires parental or guardian consent under applicable law.

If you believe that a child has provided Personal Information to TIXA improperly, please contact us so that we can investigate and take appropriate action.

15. THIRD-PARTY WEBSITES

Our website, applications or communications may contain links to websites, applications or services operated by third parties.

These third parties operate independently from TIXA and may have their own privacy policies and terms.

TIXA does not control and is not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing their privacy policies before providing Personal Information.

16. INTERNATIONAL DATA TRANSFERS

Some of our technology providers, service providers or third-party partners may store or process information outside India.

Where Personal Information is transferred, stored or processed outside India, TIXA will take reasonable steps to ensure that such processing is carried out in accordance with applicable law and appropriate safeguards.

17. YOUR RESPONSIBILITIES

You should take reasonable steps to protect the confidentiality of your account credentials, passwords and other access information.

You should not share your account credentials with unauthorized persons.

If you believe that your account or credentials have been compromised, please contact TIXA promptly.

18. CHANGES TO THIS PRIVACY POLICY

TIXA may update this Privacy Policy from time to time to reflect changes in:

  • Our products and Services

  • Our technology

  • Our data practices

  • Applicable laws

  • Regulatory requirements

When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice of material changes.
19. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising in connection with this Privacy Policy shall be subject to the applicable courts and jurisdiction in India, subject to applicable law.

20. CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise any applicable privacy rights, please contact us.

AUTOMAXN TECHNOLOGIES LLP

Brand: TIXA

GSTIN: 36ABPFA1365G1ZE

Principal Place of Business:
8-3-1055, Plot No. 139,
Sri Nagar Colony,
Hyderabad, Telangana – 500073,
India

Email:
tixaautomation@gmail.com